Heather Nigro

CEO & Founder, Moxxii Consulting

With over two decades of experience in the digital and retail space, Heather Nigro is a serial entrepreneur in e-commerce. Her successful track record is based on her in-the-trenches experience as a former executive on the retailer and digital agency side throughout her career. With extensive experience in consumer and luxury brands, she is responsible for driving over $1 Billion in sales for her clients. Her no-nonsense approach to consulting led her to be one of the most sought-after thought leaders in the digital space, dubbed by Forbes Retail as the “Rule Breaker of E-Commerce”.

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Fireside Chat

Revolutionizing Retail – Insights from Front-Line Experts

Expect In-Depth Insights:

Emerging Trends in Retail: Discover key shifts shaping the industry, from evolving consumer expectations to technological advancements.
Strategies for Retail Success: Gain insights into how businesses can adapt and thrive in an ever-changing market.
Real-World Challenges and Solutions: Learn practical advice from their journeys leading innovative retail initiatives.

Fireside Chat with Sumit Singh

Questions Addressed:

Across the industry, AI is transforming customer journeys and operational efficiency. How do you see AI shaping the future of eCommerce, and what should brand’s focus on to stay ahead?
Across the industry, AI is transforming customer journeys and operational efficiency. How do you see AI shaping the future of eCommerce, and what should brand’s focus on to stay ahead?
Your career spans Amazon, Dell, and Chewy, driving eCommerce transformations. What leadership lessons have had the greatest impact on Chewy’s success, and what advice would you offer aspiring eCommerce leaders?
Looking ahead, what do you see as the biggest opportunities and challenges for eCommerce in the next 5-10 years?
Chewy serves diverse pet owners, from cat and dog parents to farm animal enthusiasts. How does Chewy tailor its approach to meet the unique needs of these customer segments?
How has Chewy implemented AI to enhance customer experiences and operational efficiency? What lessons can other brands learn from these innovations?
Sustainability is a growing priority for eCommerce. How is Chewy tackling challenges like packaging waste and eco-friendly logistics?

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Heather Nigro

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