Fireside Chat with Sumit Singh

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Questions Addressed:

  • Across the industry, AI is transforming customer journeys and operational efficiency. How do you see AI shaping the future of eCommerce, and what should brand’s focus on to stay ahead?
  • Across the industry, AI is transforming customer journeys and operational efficiency. How do you see AI shaping the future of eCommerce, and what should brand’s focus on to stay ahead?
  • Your career spans Amazon, Dell, and Chewy, driving eCommerce transformations. What leadership lessons have had the greatest impact on Chewy’s success, and what advice would you offer aspiring eCommerce leaders?
  • Looking ahead, what do you see as the biggest opportunities and challenges for eCommerce in the next 5-10 years?
  • Chewy serves diverse pet owners, from cat and dog parents to farm animal enthusiasts. How does Chewy tailor its approach to meet the unique needs of these customer segments?
  • How has Chewy implemented AI to enhance customer experiences and operational efficiency? What lessons can other brands learn from these innovations?
  • Sustainability is a growing priority for eCommerce. How is Chewy tackling challenges like packaging waste and eco-friendly logistics?
Sumit Singh

Sumit Singh

CEO, Chewy, Inc.
Heather Nigro

Heather Nigro

CEO & Founder, Moxxii Consulting