MM25FL Heather Nigro

Heather Nigro

CEO & Founder, Moxxii Consulting
BusinessFireside Chat

With over two decades of experience in the digital and retail space, Heather Nigro is a serial entrepreneur in e-commerce. Her successful track record is based on her in-the-trenches experience as a former executive on the retailer and digital agency side throughout her career. With extensive experience in consumer and luxury brands, she is responsible for driving over $1 Billion in sales for her clients. Her no-nonsense approach to consulting led her to be one of the most sought-after thought leaders in the digital space, dubbed by Forbes Retail as the “Rule Breaker of E-Commerce”.

  • Business
  • Fireside Chat
Revolutionizing Retail – Insights from Front-Line Experts

Expect In-Depth Insights:

  • Emerging Trends in Retail: Discover key shifts shaping the industry, from evolving consumer expectations to technological advancements.
  • Strategies for Retail Success: Gain insights into how businesses can adapt and thrive in an ever-changing market.
  • Real-World Challenges and Solutions: Learn practical advice from their journeys leading innovative retail initiatives.
Fireside Chat Q&A

Questions Addressed:

  • Across the industry, AI is transforming customer journeys and operational efficiency. How do you see AI shaping the future of eCommerce, and what should brand’s focus on to stay ahead?
  • Across the industry, AI is transforming customer journeys and operational efficiency. How do you see AI shaping the future of eCommerce, and what should brand’s focus on to stay ahead?
  • Your career spans Amazon, Dell, and Chewy, driving eCommerce transformations. What leadership lessons have had the greatest impact on Chewy’s success, and what advice would you offer aspiring eCommerce leaders?
  • Looking ahead, what do you see as the biggest opportunities and challenges for eCommerce in the next 5-10 years?
  • Chewy serves diverse pet owners, from cat and dog parents to farm animal enthusiasts. How does Chewy tailor its approach to meet the unique needs of these customer segments?
  • How has Chewy implemented AI to enhance customer experiences and operational efficiency? What lessons can other brands learn from these innovations?
  • Sustainability is a growing priority for eCommerce. How is Chewy tackling challenges like packaging waste and eco-friendly logistics?