Seth Goldy
Operations Director, Ammunition Depot
Case Study
Harnessing AI to Slash $240K in Customer Support Costs
Expect In-Depth Insights:
-
dotCost Efficiency: Achieved $240K in savings with 68% of inquiries resolved via self-service.
-
dotHigh Satisfaction: Maintained 93.2% customer satisfaction from 7,000+ surveys.
-
dotProductivity Boost: AI automated repetitive tasks, enabling agents to focus on higher-value interactions.
-
dotRevenue Impact: Generated $1.9M with a 12% conversion rate, transforming support into a profit center.
-
dotScalability: AI agents provided flexible, high-quality support at scale.
Speaker Bio
Seth is an experienced operations leader with a strong background in process improvement and automation, helping businesses save time and money. As Head of Operations at Ammunition Depot, he has played a key role in scaling one of the top online retailers in the shooting sports industry. Passionate about AI and technology, Seth is an early adopter who leverages innovation to enhance business efficiency and customer experience. He thrives on tackling complex operational challenges and driving sustainable growth through smart automation and data-driven decision-making.