MM25FL Amit RG

Amit RG

CEO & Co-founder, Richpanel
Case Study
Harnessing AI to Slash $240K in Customer Support Costs

Expect In-Depth Insights:

  • Cost Efficiency: Achieved $240K in savings with 68% of inquiries resolved via self-service.
  • High Satisfaction: Maintained 93.2% customer satisfaction from 7,000+ surveys.
  • Productivity Boost: AI automated repetitive tasks, enabling agents to focus on higher-value interactions.
  • Revenue Impact: Generated $1.9M with a 12% conversion rate, transforming support into a profit center.
  • Scalability: AI agents provided flexible, high-quality support at scale.

Speaker Bio

Amit is the CEO and co-founder of Richpanel.com. He is an expert in Applied AI and Product Design. Under his leadership, Richpanel has grown as a leading CX platform trusted by 2,000 brands including brands like Ridge, Jones Road Beauty & Protein Works. Prior to Richpanel, Amit was a partner at an E-commerce agency where he grew the company from $0.5M to $20M in annual revenues.